Refund and Returns Policy - Opulent Objects

Overview

Most of what we make is personalized or custom-made just for you, so personalized and custom items can be returned or exchanged only if they are defective. If your item arrives defective, please contact us at shop@opulentobjects.com and we will repair, replace, or refund it.

If something about your order isn’t right, contact us at shop@opulentobjects.com before sending anything back. In most cases, a photo of the problem is all we need to arrange a repair, replacement, or refund.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@opulentobjects.com.

Sale items

Sale items follow the same rule as everything else we make: if a sale item is defective, contact us at shop@opulentobjects.com and we will repair, replace, or refund it.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same item, send us an email at shop@opulentobjects.com and we will arrange the exchange with you.

Gifts

Gifts follow the same rule: a personalized or custom gift can be returned or exchanged only if it is defective. If a gift arrives defective, contact us at shop@opulentobjects.com and we will repair, replace, or refund it.

Shipping returns

Please contact us at shop@opulentobjects.com about any problem before mailing anything back — if we need the item returned, we’ll give you the return address when you contact us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.